Servicing & Maintenance
We Are The Power Behind Your Piece Of Mind
Looking for reliable diesel generator servicing, repair and maintenance packages? Look no further! Our skilled and trained engineers are available for 24-hour callouts and equipped with the latest software for fault finding and diagnosis. Whether you need maintenance for a large or small residential, commercial, or industrial generator, we have you covered with genuine spares and components. Contact us today to schedule your quarterly, bi-annual, or yearly maintenance package.
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To keep your generator in the most efficient working condition we recommend each generator is serviced on a regular basis. A Prime generator should be serviced at every 500 hours accrued, a Standby generator should be serviced annually.
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We can service all the main UK and European brand of generators regardless of if we have supplied or installed it, including Perkins, Caterpillar, Volvo, Cummins & FG Wilson all over Great Britain.
Whatever the problem one of our trained service engineers will "sniff " it out.
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Feel free to get in contact with us as when it comes to generator repairs & servicing we certainly are the "cats whiskers" Sorry :-)
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With one of the most comprehensive service packages available see below for what a standard service from us consists of.
Service Contracts
Our team of skilled engineers will create a maintenance and diesel generator repair schedule that works for you so you’re always covered in the event of a power failure at your site.
Following a service inspection, a servicing schedule set up by one of our expert engineers will ensure that your generator will be ready to go as and when it is needed. Replacing worn parts and maintaining fuel levels and filters are key to ensuring your generator will be working should you need to use it.
Whats Included?
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24 hour cover 365 days a year coverage
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Fuel and oil checks
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Cooling system checks
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Exhaust checks
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Alternator checks
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General generator maintenance
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Recommendations for repairs and replacements
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All makes and models inc. Atlas Copco, Pramax, John Deere, Kohler SDMO, Cummins, Volve Penta, Perkins, Kubota, Doosan, MTU, ComAp, DEIF, DSE
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Control panel checks
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Full service documentation
Importance
Hopefully, your backup is barely given a second thought, but in the event of a power outage, you need to ensure that your standby is ready and capable to do its job and keep you operational should the worst occur.
Our bespoke generator service packages are designed to ensure that your generator will be able to support you when needed. You can fully customise our cost-effective plans to ensure you are paying for a service that meets your needs.
The cost of maintaining your generator should be minimal compared to if you have a power outage and your generator does not kick in, preventing your site from being operational. Generators are not cheap pieces of equipment to install so ensuring your generator is well-maintained will ensure you get the most from your investment.
Regular servicing will improve the lifespan of your standby generator and provide a longer hassle-free lifespan. Diesel generators are a great efficient and cost-effective solution for your backup power supply but need regular minor service and upkeep tasks completing to ensure they are performing as they should.
Summary
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Save on big repair bills (More cost-effective)
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Increases generator life span
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Retains component warranties
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Helps when it comes to insurance
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Ensures compliance and safety
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Reduces hassle
All Encompassing
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Our team will work with you to understand your site requirements and design a generator repair service package to mirror them.
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Our experienced maintenance engineers will be able to guide you on what will be the best option for your generator depending on your requirements, whether that be a biannual service or 2 services a year. We offer maintenance schedules weekly, monthly or quarterly if you need more comprehensive coverage.
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Offering a range of industrial generators from leading brand names to custom-built, we are sure we will be able to provide you with a regular testing setup to meet your requirements and budget.
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A Vital Power engineer will discuss all your options with you and suggest any additional generator service offerings you may benefit from including
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Fuel Management
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Fuel Polishing
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Load bank testing
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Emergency generator rental
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Fuel tank cleaning
Maintenance
Although scheduled maintenance from a professional should be planned and scheduled regularly, there are some maintenance steps you can take regularly to ensure the longevity of your generator.
Consistently inspecting your generator is the primary step in ensuring its dependable performance. Conduct visual checks for leaks, damages, and loose connections. Promptly addressing these issues can prevent more significant problems in the future. Equally crucial is cleaning the generator; pay particular attention to air filters and cooling systems. Blocked filters can obstruct airflow, leading to decreased efficiency and potential overheating.
Engine Oil and Fuel System: Maintaining the engine oil and fuel system is essential for smooth generator operation. Change the engine oil at regular intervals, following the manufacturer’s recommendations. Also, replace oil filters to prevent contaminants from impacting the engine’s performance. Additionally, regularly assess fuel quality and replace fuel filters to prevent sediment build up that could hinder fuel flow.
Battery Maintenance: The battery plays a crucial role in kick-starting the generator during power outages. Regularly test your generator’s batteries and promptly replace old or weak ones. Keep battery terminals clean and free from corrosion, as it can disrupt electrical connections and prevent the generator from starting.
Cooling System: Efficient cooling is vital to prevent generator overheating during operation. Regularly monitor coolant levels and top them up as necessary. Check for any signs of coolant leaks and ensure hoses are in good condition. Proper cooling safeguards the engine and other critical components from damage.
Electrical System: A well-maintained electrical system is essential for delivering stable power output. Verify the integrity of wiring and connections to prevent electrical issues that could disrupt power generation.
Once you have decided on the best generator maintenance contract for you, our team will always be on hand to advise and guide you with their technical knowledge and support you with preventive maintenance as and when required. We recommend arranging a repair and maintenance check with one of our UK-based generator engineer specialists at least every six months.
We have experience with a range of generator sets and models and can provide maintenance for systems already in place. We also provide diesel generator hire and rental suitable for all businesses and industries.
You can contact us at any time to report a fault or discuss an issue. We are happy to talk to you about any technical queries you have regarding your equipment. The basics of generator mechanics have remained similar for many years and as such our engineers are quick to pick up on what could be going wrong when you report a fault or issue.
Get a servicing and maintenance quote from our critical power specialists.
24/365 Coverage
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24 hour call out service
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We operate 24/7 365 days a year throughout the whole of the UK. We understand power issues do not take holidays and our emergency response team is always available to take your call and dispatch a local engineer to your site when needed. We strive to find a solution as soon as possible to get your site back up and running.
Repairs
We offer nationwide generator repairs for businesses in a variety of industries. Generators require fairly regular servicing and maintenance check ups to ensure everything is working in top condition and ready to kick in when you need it to, but even with regular checkups sometimes repairs can be necessary.
The members of our fully trained team have years of experience working with businesses across multiple industries, so we understand how critical it is to get repairs done quickly and efficiently. We’ll work around your working day to minimise disruption, and can provide working repairs with short turnarounds.
Why Are Generator Repairs Necessary?
As with any piece of electrical or industrial equipment, diesel generators do suffer from wear and tear and can break down over time. Therefore, generators require regular check ups to make sure all parts are working correctly and there are no outstanding repairs.
Because generators work with a diesel tank, there are also potential issues with things like corrosion, rust, burnout and fuel contamination.
Some of the common generator problems and reasons equipment can fail include:
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Overuse
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Low fuel levels
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Contaminated fuel
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Controller failure
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Sensor malfunction
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External fluid hose failure
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Voltage regulator failure
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Blocked fuel filter
Because backup and emergency generators aren’t on all the time, it can be easy to miss issues like these until it’s catastrophically late. If you’re on a service contract with us, you also get access to our 24/7, 365 day emergency support line which you can use at any time to report issues with your equipment. Our team work quickly to ensure your equipment is back online and able to support your site in your time of need.
Fuel Polishing
Our fuel polishing system offers a cost-effective solution to maintain your diesel generator's performance. This advanced cleaning process effectively removes water and contaminants that can hinder efficiency and lead to costly repairs.
Fuel polishing involves extracting stored diesel from the generator tank, it to eliminate sediment, and then returning the cleaned fuel to the tank while disposing of any unusable diesel. Our expert engineers will assess your generator develop a tailored maintenance plan, including a scheduled fuel testing regieme to ensure your tank remains free from dirt and grime.
Loadbank Testing
A critical part of generator maintenance should include regular testing of your generators’ ability to deliver the power required to keep your site operational. Standby power systems are designed to operate in the event of a power failure or emergency and the last thing your business needs after experiencing a mains outage is to find out that the diesel generators on site can’t support the required load.
As part of a thorough maintenance programme we recommend at least an annual load bank test to prove that your standby generator is capable of delivering maximum load. This not only provides you with the peace of mind that your site is fully supported but it also gives the engine and alternator a proper workout.
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Our load bank testing service takes all the hassle off your hands. To carry out the testing process, the load banks should be supplied with quality rated cables to ensure an effective charge transfer.
There are a few dont’s to keep in mind too – the load bank should not be placed more than 20 metres from the output power system’s distribution unit or the UPS terminals. This test also shouldn’t be carried out close to any areas where people are working or near sensitive alarms and sprinkler systems.
During testing, measurements will be taken during discharge to determine the generator’s battery and system performance. For example, when working on a standby generator the load bank test will indicate:
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The ability of the engine to provide the power required
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The capability of the alternator to provide the required voltage stability for the system
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The efficiency of control systems under different conditions of the load
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The stable frequency
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The pressure of oil and fuel
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The performance of the whole load bank system
Our Standard Service
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Lubricating System
Change engine lubricating oil
Change engine lubricating oil filter
Check engine oil for leaks
Fuel System
Change fuel filter(s)
Check fuel tank breather
Check fuel system pipes and unions for leaks
Check operation of engine governor and stop controls
Check operation of fuel system priming pump
Check fuel level
Cooling System
Check coolant and antifreeze content and top up as necessary
Check coolant filter
Check for coolant leaks
Check condition of hose and clips
Check condition of fan belts and adjust or renew
Check water pump and lubricate
Check and lubricate fan hubs and idlers
Check condition of radiator and clean fins
Air Intake System
Check and replace engine air filter if required
Clean and check air cleaner
Check turbocharge operation
Check all inlet manifolds and gaskets
Exhaust System
Check & tighten manifold nuts and screws if necessary
Check for leaks & signs of blowing
Check silencer and piping
Drain moisture trap in exhaust if fitted
Engine Electrical System
Check battery level and connection
Check charging system
Check operation of starting system
Alternator
Check bearings and lubricate
Check engine alternator/engine alignment & coupling
General Maintenance
Check engine mounting bolts
Check engine/alternator anti-vibration mountings
Check and clean engine crankcase
Lubricate all engine linkages
Canopy (If fitted)
Check for scratches or paint blemishes and advise user
Check keys present and lockable
Operation
Start the generator and check for leaks, loose connection and abnormal operating conditions. Correct as necessary.
Initiate automatic start and transfer the load if desired by customer.
If required return set to Standby set up.